Customer Service Operations Representative

Customer Service OperationsRepresentative Needed at Sopex Hi-tech Services Limited

About us

Sopex Hitech Services Limited was incorporated as a subsidiary of Sopex Global Marketing Limited to specifically handle its Technical, Installation and Consultancy Services. As a result of its drive, integrity and reputation, it has over five foreign affiliates, some of who it acts as its representatives in Nigeria and West Africa sub region.

Job Type: Full time 

Location: Lagos

Salary:₦80,000 a month

•  The Customer Service Operations Representative will be responsible for overseeing all aspects      of the customer service operations at Sopex Hitech Services Ltd
• This includes managing customer interactions, coordinating production schedules, and ensuring      that orders are processed and delivered on time.
• The Customer Service Operations Representative will work closely with the sales/marketing team, factory managers, inventory and packing teams to ensure customer satisfaction and operational efficiency.

Key Responsibilities

• Manage customer orders and inquiries through phone, email, and other channels.
• Coordinate production schedules to ensure timely delivery of orders.
• Maintain accurate customer records and track order progress.
• Analyze customer data and market trends to identify opportunities for improvement and growth.
• Develop and implement customer service policies, procedures, and guidelines.
• Communicate with factory managers to ensure that production runs smoothly and meets customer deadlines.
• Work with logistics teams to monitor transportation schedules and ensure timely delivery.
• Resolve customer complaints and issues in a professional and timely manner.
• Provide training and support to customer service teams to improve overall service quality.
• Participate in cross-functional teams to support projects and initiatives related to customer service operations.

Requirements

Candidates should possess a Bachelor's Degree qualification with 3 - 6 years of work experience.

Method of Application

Interested and qualified candidates should send their Application Letter and CV to: sopexhltd@gmail.com using the Job Position as the subject of the mail.

CONCLUSION

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