Customer Service Representative in Canada updated

Job Description: Reporting to the Treasury Finance Coordinator, the successful incumbent will assume day-to-day responsibilities for processing system generated billings and other transactions as required, ensuring transactions and billing detail are accurate and outstanding accounts are followed up on a timely basis. This role represents the organization through direct interaction with patients, insurance companies, 3rd party service providers and the Ontario Ministry of Health regarding billing and payment inquiries in person and over the phone. The position requires availability to work at business offices at St. Josephs Hospital, Mount Hope, Parkwood Institute, Parkwood Institute Finch Family Mental Health Care, and Southwest Centre for Forensic Mental Health Care in St. Thomas.

Education Requirement

         

•     Knowledge of a Safety Culture in a Health Care Setting in compliance with the OHSA
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•  Completion of Ontario Secondary School Diploma or equivalent as recognized by the province of Ontario
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• Successful completion of a college certificate in related field such as Business Administration, Accounting, or Office Administration
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•  A solid knowledge of software applications such as MS Office, with a minimum basic level proficiency in Excel
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•  Knowledge of computer billing systems required
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•  Exceptional verbal and written communication skills; ability to interact effectively with all levels of staff
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•  Demonstrated ability to have difficult conversations
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• Proven customer service skills
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• Demonstrated initiative and ability to work independently and as an effective team member
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•  Demonstrated effective organizational and time management skills in a busy environment
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• Demonstrated effective problem solving and analytical skills
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• Demonstrated thoroughness and attention to detail
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Working Experience

 

•    Working knowledge of generally accepted accounting principles required
•       Proficiency in French would be an asset
•     Demonstrated proficient knowledge of Accounts Receivable Application, preferably HRCM (INFOR - health care cycle management)
•    Experience with accounts receivable applications an asset
•      Previous financial, statistical and reporting experience
•       Previous experience with long term care

Teaching and Research

 

St. Joseph's Health Care London through its affiliation with Western University and Fanshawe College is a leading research and teaching hospital. As an employee of St. Joseph's, you will be expected to engage in role related teaching and research activities in addition to any of your clinical duties

 Requirements

a.   Provide documentation you have received two doses of the Covid-19 vaccine (primary series, boosters and/or XBB) OR one dose of XBB vaccine at least 14 days prior to the start date.

 

b.   Provide vaccination records or proof of immunity against measles, mumps, rubella and varicella (chicken pox)

 

c.   Provide documentation of the Tuberculosis skin testing

 

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Job Title: Banking Customer Service & Sales Representative

At CWB, we strive to build value for the people who choose us every day: our people, our clients and our investors. We do this by holding true to the values that guide us. We put people first and build relationships with intention. We seek out and embrace new ideas, knowing that better is always possible. We believe that how we do things is as important as what we do in careersworldjobs. And we harness the power of inclusion. Our culture is who we are and how we show up - as individuals and as a team - to accomplish our strategy.

CWB is a bank built for business owners.

Canadian Western Bank (CWB) is the only full-service bank in Canada with a strategic focus to meet the unique financial needs of businesses and their owners. Our teams take a relationship-based approach to deliver a uniquely proactive client experience through highly personalized service, specialized expertise, customized solutions, and faster response times. We provide full-service business and personal banking, nation-wide specialized financing in targeted industries, comprehensive wealth management offerings, and trust services.

Our highly engaged teams operate within a client-centric, collaborative, and change-ready culture, with a core focus to achieve our vision to become the best full-service bank for business owners in Canada as we continue to transform our capabilities.

The opportunity

The primary focus of the Banking Customer Service Representative is to provide exceptional customer service and be responsible to open products and services for new and existing clients without lending requirements by engaging clients in conversation and explore potential opportunities to provide a full-service solution.

Customer Service operations & Reporting

ü   Deliver outstanding customer experiences at every interaction and execute on plans to continuously build the client experience, in line with CWB’s brand promise. Provide full-service solutions for clients with the view to be every client’s primary financial partner. Transforming their banking experience into something memorable, rewarding and financially satisfying.

ü   Proactively identifying customer needs to uncover opportunities to be crucial to their financial success through referrals to Account Managers.

ü  Testing your accuracy and attention to detail with large volumes of transactions, cash handling, inquiries, and interactions.

ü  Exercising your financial smarts – helping clients understand banking products in a way that promotes enthusiasm and true comprehension.

ü   Learning and expanding your knowledge in a way that contributes to your branch’s success.

ü  Spreading positive vibes and collaborating with a team you’re proud to be a part of.

Some post-secondary classes and ideally one year of customer service experience coupled with a strong desire and commitment to learn and grow a career in the financial sector!

Why work with us?

• Winners of Canada’s Most Admired Corporate Culture 2021
• Recognized as one of 50 Best Workplaces in Canada by Great Place to Work® 2022
• Best Workplaces for Mental Wellness in Canada 2021

Values driven people first benefits

At CWB, we know your life, downtime, family, adventure, recovery, and future are an important part of you. They’re important to CWB too. That’s why our benefits take care of your whole life, family included.

Wellness matters. We offer an award-winning benefits package that includes hybrid work environments, everyday flexibility, 100% company-funded health coverage, health care spending account, a flexible wellness program & generous time-away options to unplug, rest & recover. Bring your whole self to work. Inclusion is a journey requiring practice & experience to result in a powerful outcome. Your perspective matters & voice will be heard. Find a community within the CWB family in our employee represented groups. Career development. We invest in our employees’ development to help them reach their professional goals with organization wide Coaching services. Strategic career design is an investment in our core asset – our people. Innovation. Learn. Grow. Enhance. At CWB, we play to win. When we fail, we fail forward. Recognition. Peer-to-peer recognition programs for “in the moment” and monumental wins. Community giving. Make a difference. Drive economic prosperity in your community. Get involved. Volunteer. Fundraise. All with CWB support. ESG & sustainability focused. Be proud of where you spend, work & invest. Financial rewards. Base salary & pay for performance incentives. Retirement investment strategy. You can’t work forever! So, we’ve got you covered. Company ownership. No greater sense of motivation & empowerment than being an owner! Find your “why” at cwbcareers.com

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Job Title: Agent au service à la clientèle - Espace Client

Plusieurs postes disponibles - Salaires débutant à 23,63$/h + prime d'anglais!

Mettre les clients au centre de nos actions et leur offrir une expérience qui se démarque vous motivent? Ce poste est pour vous!

À titre d’agent(e) au service à la clientèle - Espace Client, vous relèverez du directeur adjoint et guiderez les clients pour les demandes de premier niveau et d'aide technique sur les plateformes numériques.

Vous vous réalisez dans les tâches et fonctions suivantes :

•   Fournir des informations simples à des assurés, tout en s’assurant de la satisfaction de la clientèle. Les informations traitées peuvent être, à titre d’exemple, les suivantes:
• Guider les clients pour leur inscription au site
• Demande pour réinitialiser son mot de passe sur le site, effectuer un changement simple à son dossier, obtenir des documents simples
• Demande d’assistance pour les transactions en ligne
•  Référer le client aux bons endroits pour des questions spécifiques sur des produits.

Vos talents et vos qualifications :

ü  Diplôme d’études collégiales (DEC)

ü  Expérience pertinente au service à la clientèle

•  Maitrise fonctionnelle de la langue anglaise, tant à l’oral qu’à l’écrit, en raison de la nature des tâches ou d’interactions avec des collègues, partenaires, clients ou fournisseurs anglophones, ou afin de répondre aux objectifs de croissance de l’entreprise.
•  Vous devez être disponible 35 heures par semaine du lundi au vendredi et les samedis sur rotation (à raison de 2 soirs / semaine – l’horaire de soir se termine à 20 h)
• Beneva souscrit au programme d’accès à l’égalité en emploi et encourage les membres des groupes visés à savoir les femmes, les personnes handicapées, les autochtones et les minorités visibles, à soumettre leur candidature.
• Raison d'être : Les gens sont au cœur de nos actions. Nous les accompagnons dans leurs projets de vie en leur apportant la tranquillité d'esprit et nous contribuons au bien-être de la collectivité.

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